Target group:Users and colleagues who would like to gain deeper insights and knowledge on the subject of ‘service’.
Topics:
- Introduction and overview of the "Service" module
- Setting up the service module
- Service items – do you know how to use them? Including creation of components and more
- The resource – recording employees as a resource
- Service standard codes – put together a "fixed package" for repairs and maintenance
- Service procedures
- Cost estimates (service offer and service contract offer)
- Creating service orders
- Abarbeiten von Serviceaufträgen
- Service Artikel Arbeitsblatt
- Getting to know the various options within the service order
- Erfassen von Serviceverträgen
- Inklusive Abruf von Wartungsaufträgen
- Invoices and credit notes including consumption entries
- Getting to know the DIME.Scheduler planning add-on in connection with the service
- Clarification of open questions
Addition:
Feel free to bring your problems and questions to our event! The aim is for you to be able to go straight back to your workplace after this workshop and put what you have learned into practice.
Duration:
2 days – 09:00 to 17:00 each day
